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Frequently Asked Questions (FAQ)

How do I place an order?

You can place an order with us by clicking on the Buy Now link at the top of our website or Shop Now link on our FB page. Once in our order page, please register for an account so that we can keep you up to date with our new flavours and offers. 

Do send us a message in the feedback form if you have any questions about our chocolates.

Payment

For now we only accept offline bank transfer but we will be offering credit card/Paypal payments in the near future. Once your order is confirmed, payment and collection/delivery details will be communicated to you. You are expected to make payment at least 24 hours before your selected collection/delivery time unless an extension is mutually agreed. 

Any orders without payment made at least 24 hours before the start of the collection time or the selected delivery time will be cancelled automatically after 2 payment requests are made. We do not offer Cash-on-Delivery (COD). More payment options will be available in the near future. Do check out our site regularly for updates!

Order Pick-up

We offer self-pickups currently only on weekends at designated locations. Our collection point at the moment is at the following location(s):

Bangsar Village I - Every Saturday and Sunday from 10:00AM until 12:30PM. 

Important note: All of our chocolates are packed with an insulated bag allowing the chocolates to stay cool for up to 4 hours in shaded areas.Please do not let the chocolates sit at room temperature for longer than 5 minutes.

Order Delivery

We deliver up to 30 kilometers from Bangsar via a delivery partner. Charges apply depending on the distance. No minimum orders required.

0.00 - 10.0 kilometers - RM10.00 flat rate

10.1 - 30.0 kilometers - Charges according to distance (displayed during Check-out)

Important note: Once a delivery time has been selected, any change in delivery time must be communicated at least 30 minutes before the original delivery time. Please ensure that there is a recipient at the delivery location.

Shelf Life & Consumption Guidelines

Our chocolates are made with no preservatives added. We encourage you to consume the chocolates within a week after purchase. If properly refrigerated in an air-tight container (no freezer necessary), the chocolates can stay up to 2 weeks in the fridge. Before consuming, we also recommend that you leave the chocolates to sit at room temperature for 5-10 minutes for the best texture and taste.

Feedback

We are always open to hear what you think of our chocolates. Drop us a note using the feedback form in the main page.  If you have an idea for a new flavour, do let us know and we'll see if we can make it happen.